Terms of Service

Effective Date: January 1, 2024

Please read these Terms of Service carefully before using Senior Carefully services.

These Terms of Service ("Terms") govern your access to and use of the Senior Carefully website and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By creating an account, accessing, or using Senior Carefully services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Services

Senior Carefully provides a marketplace platform that connects families seeking adult family home care with licensed providers. Our Services include:

  • Senior care assessment services
  • Provider listing and search functionality
  • Secure messaging and communication tools
  • Quote generation and booking services
  • HIPAA-compliant document sharing

3. User Accounts and Responsibilities

Account Creation

To use certain features, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

User Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code or malware
  • Harass, abuse, or harm other users
  • Use the Services for any illegal purpose

4. Provider Responsibilities

If you are a provider using our platform, you agree to:

  • Maintain accurate and up-to-date listing information
  • Comply with all applicable licensing and regulatory requirements
  • Respond promptly and professionally to inquiries and messages
  • Honor quotes and bookings made through the platform
  • Maintain HIPAA compliance when handling resident information

5. Fees and Payment

Our Services may include fees for certain features:

  • Providers may be charged a service fee per successful booking
  • Payment processing fees may apply and are handled by our third-party payment processor (Stripe)
  • All fees are clearly disclosed before you commit to a transaction
  • Refunds are subject to our refund policy and applicable laws

6. Intellectual Property

The Services, including all content, features, and functionality, are owned by Senior Carefully and protected by copyright, trademark, and other intellectual property laws. You may not:

  • Reproduce or distribute our content without permission
  • Use our trademarks or logos without authorization
  • Reverse engineer or attempt to extract source code
  • Create derivative works based on our Services

7. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee:

  • That the Services will be uninterrupted, secure, or error-free
  • The accuracy, completeness, or reliability of any information provided by users
  • The quality, safety, or legality of services provided by third-party providers

To the maximum extent permitted by law, Senior Carefully shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.

8. Indemnification

You agree to indemnify and hold harmless Senior Carefully, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any rights of another party.

9. Termination

We may suspend or terminate your access to the Services at any time, with or without cause or notice, for any reason including violation of these Terms. Upon termination, your right to use the Services will immediately cease.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Effective Date." Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Services shall be resolved in the state or federal courts located in Washington.

12. Contact Us

If you have questions about these Terms of Service, please contact us at:

Senior Carefully

Email: support@careol.com

Website: https://careol.com

These terms of service are effective as of the date listed above and apply to all users of Senior Carefully services.